Calls & Text Messages

Terms & Conditions

Calls and Text Messages to Flex

By calling or texting Flex at (787) 558-1800, or by providing your phone number to Flex in connection with a support request, inquiry, appointment, service request, or account matter, you authorize Flex to contact you by call, SMS, or MMS at the phone number you used or provided. These communications may include responses to your inquiry, customer support messages, appointment or scheduling information, service updates, account-related notices, and other non-marketing communications related to your request or relationship with Flex.

Message frequency varies depending on your interaction with Flex. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out of SMS/MMS messages at any time by replying STOP. You may request help by replying HELP or by contacting Flex at (787) 558-1800. After you opt out, Flex may send one final message confirming your opt-out and will not send further text messages unless you opt in again or otherwise initiate a new conversation where a response is permitted.

Flex does not use this customer support messaging program to send marketing or promotional text messages unless you separately provide any consent required by law. Consent to receive text messages is not a condition of purchase.

SMS / Phone Number Privacy

Phone Numbers and Messaging Consent

When you call or text Flex at (787) 558-1800, or provide your phone number to Flex, we may collect your phone number, message content, call details, timestamps, consent records, opt-out requests, and related customer support information. We use this information to respond to your inquiry, provide customer support, manage appointments or service requests, send account-related or transactional communications, maintain records of consent and opt-out requests, protect our services, and comply with legal or carrier requirements.

Flex does not sell, rent, or share your SMS opt-in information, phone number, or text messaging consent with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers who help us operate our communications systems, customer support tools, messaging delivery, security, compliance, or similar business functions, but only as needed for those services and not for their own marketing.

You may opt out of text messages by replying STOP. You may request help by replying HELP or by calling (787) 558-1800.

Contact

Questions about how we handle calls and text messages?