General Questions
What types of storage units do you offer?
We offer a variety of storage solutions including climate-controlled self-storage units, wine storage, vehicle storage, and flexible warehouse space. Each option is designed to meet specific storage needs with professional-grade security and access.
What are your business hours?
Our office is open Monday-Friday 9am-6pm and Saturday 9am-2pm. However, tenants with access codes can access their units 24/7, giving you the flexibility to retrieve or store items whenever needed.
Do I need to sign a long-term contract?
No, we offer flexible month-to-month leases. You can rent for as long as you need without being locked into a long-term commitment.
Pricing & Payment
How much does storage cost?
Pricing varies based on unit size, type, and features. Our units start at competitive rates with no hidden fees. Contact us for current availability and pricing for your specific needs.
What payment methods do you accept?
We accept credit cards, ACH bank transfers, cash, checks, and bank transfers. Automatic monthly billing is available for your convenience.
Are there any additional fees?
We believe in transparent pricing. Your monthly rate includes 24/7 access and security monitoring. One-time fees include a refundable security deposit and optional insurance if you choose not to use your own.
Access & Security
How do I access my unit?
Each tenant receives a unique access code for our secure gate system. You can access your unit 24/7 at your convenience. Climate-controlled units are located in our secure indoor facility.
Is my storage unit secure?
Yes, we take security seriously. Our facility features 24/7 video surveillance, secure access control, motion-sensor lighting, and on-site management during business hours.
Can I access my unit anytime?
Absolutely! With your secure access code, you have 24/7 access to your unit, 365 days a year.
Moving In & Out
What do I need to move in?
Simply bring a valid ID and your first month's payment (plus deposit). We'll provide you with your access code and gate instructions immediately.
Can you help me move my items?
While we don't provide moving services directly, we can recommend trusted local movers. Our wide driveways and ground-level units make loading and unloading easy.
How much notice do I need to give when moving out?
We require 30 days' notice before moving out. Simply notify our office, and we'll handle the rest. Your deposit will be returned after a brief unit inspection.
Climate Control & Specialized Storage
What is climate-controlled storage?
Climate-controlled units maintain consistent temperature (55-85°F) and humidity levels year-round, protecting sensitive items from Puerto Rico's tropical climate. Ideal for electronics, documents, furniture, artwork, and wine.
Do you offer wine storage?
Yes! Our dedicated wine storage maintains optimal conditions (55-58°F, 60-70% humidity) with minimal vibration. Perfect for serious collectors who want professional-grade wine preservation.
Can I store my vehicle?
We offer secure vehicle storage for cars, motorcycles, boats, and RVs. Indoor and covered options available with 24/7 access.
Insurance & Protection
Is insurance required?
Yes, all stored items must be insured. You can use your homeowner's/renter's insurance or purchase our affordable tenant protection plan.
What does your insurance cover?
Our tenant protection plan covers loss or damage from fire, theft, and natural disasters. Coverage options range from $2,000 to $50,000 in value.
What items cannot be stored?
Prohibited items include hazardous materials, perishables, illegal items, firearms/ammunition, and anything with strong odors. Contact us if you're unsure about a specific item.
Business & Commercial Storage
Do you offer business storage solutions?
Yes, we provide flexible warehouse space and commercial storage for inventory, equipment, documents, and supplies. Perfect for growing businesses that need extra space.
Can I receive deliveries at my unit?
Yes, business tenants can receive packages and deliveries during office hours. We'll notify you when shipments arrive.
Do you offer bulk or wholesale pricing?
We offer competitive rates for businesses renting multiple units or large spaces. Contact us to discuss volume pricing options.